A kitchen table at night under a single warm lamp, a glass of water and a plate of rye bread and berries on the right, quiet shadow on the left

How we handle your personal data

This policy explains how Restful Life Balance (restfullifebalance.site) collects, uses, and stores information you send through this website — and the choices you have.

Read the policy Contact us about your data

In short

A short, plain-language summary before the full policy

When you send a message through the contact form on this site, we receive your name, your email address, and whatever you typed into the message box. We use those details to reply, and to keep the conversation going if you write back.

We do not sell your data, and we do not pass it to marketing lists. The site is operated by the nutritionist practice that runs Restful Life Balance, and the practice is the organisation responsible for the information you send.

The full text below covers each point in order: what we collect, why, on what legal basis, how long it is held, who may process it, and how to exercise your rights. If you would rather ask a person, the address, phone number and email are on the contact page.

Data we collect

There are two kinds of information connected to this website. The first is what you choose to type into a form. The second is the technical record any web server keeps so the site keeps working and does not fall over under abuse. Both are listed below with the reason each one exists.

Nothing beyond these two categories is gathered on this page. We do not ask for health records, payment details, or identity documents through the website.

Name you enter in the contact form

Used to address you correctly when we write back. If you prefer, you may sign a message with a first name only — the form still works.
Email address

The channel we reply through. It is also how you would confirm a request to see, correct, or delete what you sent.
Content of your message

Whatever you write in the message box, kept only so the question can be answered and any follow-up handled in the same thread.
Basic technical record

Browser type, approximate region, and the pages opened, written automatically by the hosting environment. This data is used for security, error diagnosis, and simple visit counts.

Worth noting: if you send a question about your own eating, sleep, or movement routine, treat that as personal information too. Write only what you are comfortable storing, and keep medical diagnoses out of the message box — we reply with general nutritionist-led guidance, not with a clinical file.

Consent is the basis — you gave it when you pressed send

We process what you enter in the contact form on the basis of your consent, given at the moment you submit it, and on the basis of our legitimate interest in answering enquiries that come to the practice. Both grounds apply to a single message; neither is used to build a profile of you.

You may withdraw consent at any time. Write to us through the contact page and say plainly that you want your message and reply removed from our records. We will confirm the deletion in writing within the same channel. Withdrawing consent does not affect any processing that already happened lawfully before you asked.

Technical records are handled on the basis of legitimate interest in keeping the website available, secure, and free of automated abuse. They are not linked to your name or email address.

Why we collect it

Hands resting beside a glass of water and a small dish of walnuts and figs on a dark wooden night table, warm lamp light from the right

Evening routines are the ordinary context we write back about — how you eat, rest, and move between day and night.

To answer your question

Every message sent through the contact form is read and answered by a person at the practice. We keep the thread so a second reply does not start from scratch and so nothing you already explained is asked twice.

To keep the site running

The technical record tells the hosting environment whether pages are loading, whether a form is being hammered by bots, and roughly which guidance pages visitors read. It is used for maintenance and protection, not for advertising.

Retention

We keep contact messages for as long as it takes to answer the enquiry and any follow-up you send in the same thread. After that, they are deleted or folded into an internal archive only where a legal obligation requires it.

You do not need to wait for the retention window to close. Ask us to delete your message earlier and we will.

Contact messages and replies

Held while the enquiry and its follow-up are active
Resolved enquiries

Deleted once the exchange is closed, unless a legal duty applies
Server logs

Short-lived; kept only for security and error checks
Requests to see or delete data

Handled as soon as they reach the practice

Where the retention clock starts: the day your message reaches the practice inbox, not the day you last visited this website.

A plain unopened envelope and a folded blank sheet on a dusk-lit kitchen counter, a cup of tea beside them

We do not sell personal data, and we do not hand it to advertising networks. Information may be processed by the service providers that host the website and carry the practice's email — strictly to the extent needed to run the site and to answer enquiries.

Those providers act on the practice's instruction and only for those two purposes. If a lawful request for information arrives from an authority, we respond to the extent the law requires and we tell you where we are allowed to.

Not sold, not traded, not rented to third parties.

Hosting and email providers process data only to operate the site.

Legal requests answered only to the extent the law requires.

Your rights

You may ask for any of the following, and we answer in writing. Requests go through the contact page so the practice can verify the sender before changing anything — send the message from the same email address you originally used, where you can.

Tell us which right you are using and what you want done; that is enough to start. If a request concerns a message someone else sent, we cannot act on it without their confirmation.

Access

Ask what we hold that came from you, and receive a written answer describing it.

Correction

Point out anything inaccurate — a misspelled name, an out-of-date address — and we fix it.

Deletion

Ask us to remove your enquiry and its replies. We confirm once it is done, unless a legal duty requires us to keep a copy.

Portability

Receive what you sent in a file you can read and move elsewhere.

Restriction and objection

Ask us to stop using your data while a question is resolved, or object to processing based on legitimate interest.

Cookies and similar files

The site may place small files in your browser to support basic functions — remembering a choice you made, keeping a form usable while you type. The details, including how to clear them and what each file is for, sit in the separate cookie policy.

Read the cookie policy

Security

We use reasonable technical and organisational measures to protect what you send: restricted access to the practice inbox, routine updates to the software the site runs on, and a limited number of people who can read enquiries at all.

No website can promise that nothing will ever go wrong. If something does affect your data, we contact the people concerned and the relevant authority as the law requires.

Changes to this policy

This policy may be updated when the way the site works changes, or when the practice starts or stops using a service that handles data. The current version is always the one published on this page, with the date shown at the top of the section list.

Related reading, if the enquiry is about how the site is governed rather than about your message: the terms of service describe what using this website involves, and the contact page carries the practice address, phone number, and email if you would rather ring them and ask.

Read the terms of service Contact us about your data

Questions people ask about this policy

A short list of the points that come up when someone reads the text above and wants it spelled out in plainer words.

Do I have to give my real name to write in?

No. The reply only needs an email address that reaches you. A first name is enough for us to address you properly; some people write in with initials. What we ask for is honest contact details, not a full identity.

How quickly are data requests answered?

In writing, as soon as the practice can verify the sender and check its records — normally within one month of the request reaching the inbox. If a request is unusually wide, we say so and explain what is being checked. Messages sent outside working hours are read the next working day.

Is my question used in articles or examples?

No. Messages sent through the contact form stay between you and the practice. If you ever tell us that a topic from your message is worth writing about, that is a new and separate decision — nothing is published from an enquiry by default.

Can I read this policy in another format?

Yes. Write through the contact page with the format you need, and we will send the same text in a way you can read — for example as a plain document. The wording does not change between formats; only the file does.

Who do I complain to if something seems wrong?

Raise it with the practice first through the contact page — most concerns are a records mix-up and are fixed that way. If the answer still does not satisfy you, you are entitled to complain to the data protection supervisory authority in your country of residence. In Estonia that is the national data protection inspectorate.

One more thing worth saying plainly

This website is an information site about sleep, nutrition, and everyday energy. Nothing you read here is a diagnosis or a treatment plan, and no medical file is built about you from a contact form. If you need advice about a condition, a clinician is the right person to ask — our reply will be general guidance for routines and habits, nothing more.